We believe it is our responsibility to provide efficient, caring customer service. We usually process orders within 24 hours excluding weekends and holidays.
We ship to PayPal's address ONLY. Please make sure your address in PayPal is matched with your shipping address before you pay. we are not responsible for wrong or undeliverable address. If you need to change your address, please change it in Paypal before you pay. We will refund to you if the item is unexpectedly out of stock.
The standard shipping method is HKpost. Your order will be delivered to the shipping address within 7 to 14 business days after being shipped out . HK Post enjoys a proud heritage and a long history of serving the community of the world. If you need other more fast delivery modes, such as DHL,UPS , Please email us The shipping fee will be added based on weight and size of the goods.
Please note that we do not ship to PO (Post Office) Boxes, APO (Military) Boxes or FPO (Foreign) Boxes.
Shipping and handling fee is fixed: £6.00.
* All items carry a one year warranty from date of purchase and carry a 30 day satisfaction guarantee policy.
* If an incorrect item has been ordered it must be returned within the first 30 Days receive a full refund totalling the cost of the item, there after only an exchange or replacement is available.
* During the first 90 days from date of purchase we will repair or replace any defective products.
* After 90 days and up to one year of purchase, we will, subject to inspection repair the defective products or replace it with a new or reconditioned unit.
* If you the customer are returning the product for a refund after the 30 Days satisfaction guarantee period it is to the companies discretion that up to a 25% restocking fee maybe charged.
* Please contact us before returning the item as you will be issued with a returns merchandising authorisation number which will speed up the quality of service to you the customer.
* The warranty does not extend to the electrical equipment that is used with the product.
* With regards to batteries the warranty does not cover cell depletion. A battery that still holds 80% of its capacity after 12 months is considered to be normal.
